FAQ's

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HOS
ELD
IFTA
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GENERAL

What Are the Hours of Service (HOS) Rules?

Hours of Service (HOS) Rules Regulate When A Driver Can Operate A Commercial Motor Vehicle (CMV). For More Information, See the FMCSA Summary of Hours of Service Regulations (https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations) For Driving in The United States and Transport Canada’s HOS Regulations (https://www.canada.ca/en/employment-social-development/services/labour-standards/reports/hours-trucking.html) For Driving in Canada.

Does Every Driver, Including Occasional Drivers, Must Comply with The HOS Regulations?

Anyone Who Is Behind the Wheel of A "Commercial Motor Vehicle" Defined in Section 390.5 Of the Federal Regulations Must Also Complete A Logbook Page for Any Day. That Includes Commercial Motor Vehicle Driving for The Previous Seven Days Unless Under an Exception on Some of Those Days. You Can Refer fmcsa.dot.gov To Know More.

Do One Need to Record Personal Use of Our Commercial Vehicles?

The Federal Hours-Of-Service Regulations Do Not Apply to Personal Use If the Driving Activity Isn’t in Support of a Business.

What All Include “Driver’s Daily Log?”

The Drivers Must Keep Track of Their Time Through E Log. It Must Include The Following: Date, Total Miles Driving Today, Truck And Tractor Or Trailer Number, Name Of The Carrier, Main Office Address, Driver's Signature, Name Of Co-Driver, Timebase To Be Used, Remarks, Total Hours, Shipping Document Number(S), Or Name Of Shipper And Commodity.

What Is the Maximum Number of Consecutive Hours’ Drive Allowed for A Commercial Truck?

There Are Two Different Driving Limits That Commercial Carriers Must Abide by, As per the FMCSA Rule the 11-Hour Driving Limit and the 14-Hour Driving Window. This Means That One Has A 14-Consecutive-Hour Window from The Time One Comes on Duty to Drive A Maximum Of 11 Hours. After Each 14-Hour Driving Window, One Must Have A Minimum Of 10 Consecutive Hours Off Duty. The Canadian Hours-of-Service Rule limits driving to 13 Hours a Day within 16-Hour Workday. Drivers must then be Off Duty for 8 Consecutive Hours.

What Is the Adverse Driving Conditions Exception?

The Adverse Driving Conditions Exception Refers to Unexpected Driving Delays Due to Uncontrollable Circumstances, Such as Winter Weather or Lane Closures from An Accident. Known Driving Conditions, Such as Rush-Hour Traffic or Construction Projects, Are Not Covered by The Exception. Under the Exception Rule, One Can Drive Up to An Extra Two Hours, increasing 11-Hour Driving Limit To 13 Hours, Based on How Far One Can Have Driven in Normal Conditions. However, The Extended Hours Still Must Be Completed Within The 14-Hour Driving Window. For More Information on HOS And Regulations, Visit the FMCSA Website.

What Are the Rules for Rest Breaks?

The Drivers Must Take A Minimum 30-Minute Break or Sleeper-Berth Period Every Eight Hours of Their Drivetime. Any 30 Minutes of Off-Duty Time, Including Meals, Counts as A Break and The Breaks Also Count Against The14-Hour Driving Window.

What Is the ELD Mandate?

The Federal Motor Carrier Safety Administration (FMCSA) Published the Electronic Logging Device (ELD) Mandate in December 2015. The Term Requires Drivers Within the United States to Run an ELD To Record Their Record of Duty Status (RODS) In Compliance with Hours of Service (HOS) Requirements.

What Is An ELD?

An ELD is Technology that Automatically Records A Driver’s Record of Duty Status (RODS) In Compliance with Hours of Service (HOS) requirements. ELDs Replace Paper Logs and Electronic Logbook Apps.

Who Needs to Comply with the ELD Mandate?

The ELD Mandate Impacts the Majority of Fleets and Drivers Operating Commercial Motor Vehicles (CMVs) In the United States. If You're Currently Required to Record Your Hours of Service, Chances Are, You Need to Comply with the ELD Mandate.

Who Is Exempt from The ELD Mandate?

There Are A Few Exemptions to The ELD Mandate. You Do Not Need to Use an ELD If:
  • You Use Paper Logs No More Than Eight Days During Any 30-Day Consecutive Period
  • You’re A Driveaway-Towaway Driver Who Is Transporting an Empty Vehicle for Sale, Lease, Or Repair
  • You Drive A Vehicle Manufactured Before the Model Year 2000

What Happens If an ELD Is Found to Be Non-Compliant After it is in Use?

The Motor Carrier Will Have Eight Days from Notification to Replace the Non-Compliant ELD With A Compliant One. In Case of a Widespread Issue, The FMCSA May Work with the Affected Motor Carrier to Determine A Reasonable Timeframe for The Replacement of Non-Compliant Devices.

Do Drivers use ELDs Have to Print Out Logs for DOT Inspectors?

The Drivers Do Not Have to Print Out Logs if The ELD Has A Display That the DOT Inspector Can See. If Drivers Can Transfer Records to A Roadside Inspector or Show Them On, Say, A Compliant Mobile Device, The Printing of Logs Isn't Necessary.

When Do I Need to Get An ELD?

Fleets and Drivers Who Are Subject to The ELD Mandate Must Be Using A Certified ELD By the Appropriate Deadline:
  • Currently Using Paper Logs or Electronic Logbooks?
    Must Transition to ELD By December 18, 2017
  • Currently Using an Automatic Onboard Recording Device (AOBRD)?
    Must Transition to ELD By December 16, 2019

What Is the Internet Service Activation Procedure Of TXT?

TXT Reserves the Right to Deactivate/Suspend the Device Anytime on Any Issues; Within Three Months, The Device Could Be Re-Activated by The Company. TXT Reserves the Right to Terminate After Three Months of Suspension. To Re-Activate, The Company Must Coordinate with The Sales Team to Raise the Request for Activation. TXT Will Arrange for A New SIM Card FREE Of COST.

If an ELD Stops Working for Some Reason, What should the Driver Do?

The driver of the Vehicle must do the Following: A) Note the Failure of The Device. B) Reconstruct Driver’s Logs for The Current Day as Well as The Previous Seven Days, Less Any Days for Which Driver’s Already Has the Records. C) Continue to Prepare A Handwritten Log Until the Electronic Logging Device Is Working Again. D) Notify the Carrier Within 24 Hours of The ELD's Failure.

What Does an ELD Record Automatically?

An ELD, At Specified Intervals, Records the Following Data: If A Vehicle Is Moving at More Than 5 Miles Per Hour, The ELD Will Automatically Switch to Driving Mode. Once the Speed of The Carrier Falls To 0 Miles Per Hour and Stays There for Three Consecutive Seconds, The ELD Will Consider the Vehicle Stopped.

When Does an ELD Switch to Driving Mode?

An ELD Does Not Automatically Transmit Data to Inspectors or Law Enforcement Agencies, Nor Does It Automatically Trigger Violations.

What Is IFTA?

The International Fuel Tax Agreement (IFTA) Is an Arrangement Among U.S. States and Canadian Provinces on Taxes Paid on Motor Fuels. IFTA Allows Commercial Motor Carriers to Register in One State and Have These Tax Assessments Paid Out to All Participating Areas According to Their Fair Share.

Who Must Register For IFTA?

The Commercial Carriers Who Operate An IFTA-Qualified Motor Vehicle in Commerce Must Participate In IFTA. A Qualified Motor Vehicle Is One Used, Designed or Maintained to Transport Property or Persons That Is: Three Or More Axles Regardless of Weight, Or
Two Axles with A Gross Vehicle Weight Over 26,000 Pounds; Or
Used in Combination with A Total Gross Vehicle Weight Over 26,000 Pounds.

Which States Do I Register For IFTA?

You Only Need to Register with One State — Your Base Jurisdiction. Under IFTA, A Motor Carrier’s Base Jurisdiction Is the State or Province:
Where Its Qualified Motor Vehicles Are Registered Where It Maintains Operational Control and Operational Records of Its Eligible Vehicles, And That Qualified Motor Vehicles Travel In.

What Must Be Included in An IFTA Trip Report?

IFTA Trip Reports Must Include the Following: Date of Trip (Start and End), Trip Origin and Destination, Routes of Travel, Beginning and Ending Odometer Reading, Total Trip Distance, Distance by Jurisdiction, Vehicle Identification Number, Vehicle Fleet Number, Registrant’s Name. For More Information, Please Check https://ifta.org/certifications/faq/

How Do I Buy TXT Devices and Get A Login?

Please Contact [email protected] Or TOLL-FREE: 1-833-TXT – ELOG (898-3564) To Buy TXT ELD.

What Is the Price for TXT Product?

The TXT Product Pricing Consists of Two Parts: An Upfront Cost for The Hardware and A Subscription-Based License Fee. The Hardware cost is $399 with one year Warranty. We have Subscription Plans, You can Choose as per Your Requirements. Please Contact Our Sales Team at [email protected] For More Information.
  • Shipping and Handling Charges to be paid by the Customers at the time of the Order.

How Do I View My Order Details?

You Must Register with Us to View Your Order Details. You Can Either Log in to "My Account" Or Create A New Account on Our Site www.txtesolutions.com. It Will Take A 1-2 Business Day to Display Your Order History After You Create Your Account.

How Long Will It Take to Receive My Order?

Most of The Orders to Be Dispatched for Shipping on The Same Day of Your Purchase. It Takes an Estimated Four Business Days to Receive It.

How Much Do You Charge for Shipping?

The Shipping and Handling Costs Are Based on The Order Volume, Shipment Weight, Shipping Method, And Destination. As Part of The Ordering Process, You Can Select Shipping Options as Per Your Choice and Total Charges.

What Is Your Order Number?

When You Submit an Order Through www.txtesolutions.com, An Order Number Will Be Generated for Your Purchase. This Number Will Allow You to Check on The Status of Your Order as Often as You Like. For Non- Internet Orders, Please Contact Us at TOLL-FREE: 1-833-TXT – ELOG (898-3564) or visit Our Nearby Sales Office for the Pickup.

Are Additional Discounts Available Over and Above What Is Listed?

Yes. Please Contact Us At 1-833-TXT – ELOG (898-3564) For Any Pricing Questions. *Conditions Apply

What Is TXT’s Replacement Terms & Conditions? How Does It Work?

TXT’s Replacement Policy Gives You the Option to Raise A Request for Items Purchased with TXT Sales Channels or Website; For Any Reason (Listed Below) Within the Specified Replacement Period. We Only Ask That You Preserve Its Original Conditions.
Lost/Stolen Device: TXT Does Not Cover the Lost or Stolen Case. The Client Must Buy A New Device by Raising Replacement Requests and Contact Sales to Terminate the Order of Lost/Stolen Devices.
Faulty Device: In Case You Receive A Defective Device, You Are Eligible for A Replacement, If the Request Is Raised Within 1-Year Warranty from The Date of Purchase. However, Internal Damage or Physical/Water Damages Are Not Included in The Cover. *

In Case of Requirement, Will TXT Transfer the Device to Another Company?

TXT Can Transfer the Device from One Company to Another Free of Cost by Coordination with The Sales Department.

In What Currency Are TXT Prices Shown?

All Prices Stated on The Website, And Any Collaterals of TXT Group Are in U.S. Dollars.

Is It Safe to Use My Credit Card?

Yes. You Can Safely Enter Your Entire Credit Card Number Via Our Secure Server, Which Encrypts All Submitted Information.

What Forms of Payment Do You Accept?

We Will Invoice Your Account If You Have Approved Credit. Invoices Must Be Paid in U.S. Funds. For Prepayment, We Accept VISA, MasterCard, And American Express.

What Is Your Tax Policy?

In the United States, All Applicable State, County, And Local Sales Tax Will Be Added to Your Order, Except If Shipping to A.K., DE, HI, MT, NH, NM, OR, Or W.Y. We Reserve the Right to Add Sales Tax Where Required. In Canada, Applicable GST/HST Rates Will Apply to The Sale of Goods and Services. For All International Orders, There May Also Be Duties and Taxes Imposed on Your Order. The Duties and Taxes Are Not Be Included in The Prices Displayed as They Appear During the Checkout Process. You May Check with Your Local Customs Office for Those Charges.

What Is the Internet Service Activation Procedure Of TXT?

TXT Reserves the Right to Deactivate/Suspend the Device Anytime on Any Issues; Within Three Months, The Device Could Be Re-Activated by The Company. TXT Reserves the Right to Terminate After Three Months of Suspension. To Re-Activate, The Company Must Coordinate with The Sales Team to Raise the Request for Activation. TXT Will Arrange for A New SIM Card FREE OF COST.

How Do I Get My Name Added/Removed from Your Print Mailing/Messages/Call Lists?

To Get Your Name Added/ Removed from Our Mailing Lists/Messages, We Need the Information from The Mailing Label You Received from Us. The Email Information Should Include the Company Name and Location as Well As The Numbers Listed Across the Top of The Label. Please Email This to [email protected]

How Do I Change My Email Address with You?

You Mail Us at [email protected] To Change Your Email Address.
TOLL FREE NO : 1-833-TXT-ELOG(898-3564)
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