September 23, 2019.
TXT E Solutions Inc
We believe customer support is of critical importance for our business. The quality customer support is about making sure customers feel they are valued, treated fairly, and appreciated by the company.
So, apart from other fleet management features, affordable pricing, excellent customer service is an important reason why our customers are looking for a long-term partnership with us. They trust us for their Compliance, regulatory, and fleet management requirements. Let’s take an in-depth look at what makes TXT the best ELD and service provider to the fleet industry.
We have found many customers are highly dissatisfied with the fleet management solution providers. Who don’t focus on customer support, nor do they provide a prompt response. A company can offer the right product, slash prices, but it is difficult for them to get repeat customers unless they provide an efficient customer support team.
At TXT, we actively listen to the voices of our customers and extend various technical and quality support. Our Customer Support focuses on troubleshooting and conflict resolution and shares straightforward assistance for a problem. We have implemented service policies that address every conceivable aspect of customer experience. The experience includes quick response to calls, product query handling, product navigation guidance to drivers, customer satisfaction, etc.
For most of the stakeholders of fleet companies, there is still a lot to learn about Electronic Logging Devices and the fleet management application. Specifically, the drivers are required to use the device when he is on duty and navigating dispatches. So, to stay compliant and competitive, the requirement is an active support system that is readily available to assist you and answer all queries they have.
Currently, we deliver technical support for multi-language, including English, Hindi, Punjabi, Spanish, and many more. The support speakers don’t just convey to the driver’s in their preferred language but can connect with their problem and share solutions. We also choose to provide support round the clock 365 days. We don’t want the drivers to hold on with any specific queries/issues on long hauls and face delayed dispatch issues from the customers. We want the drivers to remain happy and don’t carry any support related problems. They should get through the support team and get their queries answered in a few minutes. We want you to feel the difference in the response time and quality of customer support and get contented with timely assistance.
TXT ELD is the Most Dependable, Durable, and Accurate System available in the market. If you’re interested in learning more about how TXT ELDs Benefits Businesses far beyond Compliance alone, call 1-833-TXT-ELOG(898-3564) or e-mail us at [email protected]. Our 24/7 Customer Support team is always available to help you. We focus on the customer relationship and promise to provide you dedicated support by TXT technical consultants. Please feel free sharing the questions and comments you have.